Exchange & Return Policy

At ShopSoozy, your satisfaction is important to us. If something isn’t right, we’re here to help.

Returns

We accept return requests under the following conditions:

• Return request must be made within 7 days of delivery.

• The item must be unused, unworn, and in its original packaging.

• All original tags, labels, and accessories must be intact.

• The product must not be damaged due to misuse or mishandling.

To initiate a return, please contact us at:
📩 shopsoozy@gmail.com

Once your return request is approved, we will provide further instructions.

Exchanges

We offer exchanges in the following cases:

• Wrong item received

• Damaged product received

• Size issue (if applicable)

Exchange requests must be made within 7 days of receiving the order.

If the requested replacement item is unavailable, we may offer:

• Store credit

• A refund

• Or an alternative product of equal value

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or damaged products (not due to our error)

• Personal care or hygiene products

• Final sale or clearance items

• Customized or personalized products (if applicable)

Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

1. Contact us within 48 hours of delivery.

2. Share clear photos of the product and packaging.

3. Our team will review and resolve the issue as quickly as possible.

Refund Process

• Refunds are processed after the returned item is received and inspected.

• Approved refunds will be credited to the original payment method within 5–7 business days.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

We reserve the right to refuse returns that do not meet the above conditions.

If you have any questions, feel free to reach out. we’re always happy to assist 💙

ShopSoozy Team