Refund Policy

Last Updated: 14-Feb-2026

At ShopSoozy, we strive to ensure a smooth and satisfying shopping experience. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

  • The product received is damaged or defective.

  • The wrong item was delivered.

  • The product qualifies under our Return and Exchange Policy.

To be eligible for a refund:

  • The request must be made within 7 days of delivery.

  • The product must be unused and in its original packaging.

  • All original tags, labels, and accessories must be intact.

Refund requests that do not meet these conditions may be declined.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Products damaged due to misuse or mishandling.

  • Minor color variations due to screen differences.

  • Delay in delivery caused by courier services.

  • Incorrect or incomplete shipping address provided by the customer.

  • Change of mind after the product has been shipped.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

3. Refund Process

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days.

  • The amount will be credited to the original payment method used during purchase.

Processing time may vary depending on your bank or payment provider.

4. Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

If a prepaid order is successfully cancelled before shipment, the refund will be processed to the original payment method within 5–7 business days.

5. Contact Us

To request a refund or for any questions regarding this policy, please contact us:

Email: shopsoozy@gmail.com
Website: www.shopsoozy.com